Your Hospitality AI Agent for reputation management

Our AI Agent will contact your guests to solicit positive reviews and convert negative feedback into a task tracking system.

Directly text your guests for higher engagement rates.
Solicit 5-star reviews from guests with positive feedback.
Convert negative feedback into tasks, auto-assign to your staff, and follow up until resolved.
Track the health of your asset in real-time with our analytics dashboard.
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0 Heros improving ratings

Reputation = Revenue

A 10% increase in a hotel’s Global Review Index™ results in an increase of

+8.9%

to ADR

+5.4%

to Occupancy

+14.2%

to RevPAR

According to a study performed by the Cornell School of Hotel Administration.

Contact guests directly, generate better reviews, increase RevPAR.

Our experiments have shown texting guests has a higher response rate than emails. With the help of AI we can personalize each conversation and handle negative feedback before it gets posted online.
MessageTriageGenerate ReviewsGenerate Work OrdersRespond

Message

  • We will directly contact your guests on your behalf via text.
  • Each message will be personalized with their names and stay details.
  • Our messages have minimal delay to provide a smooth experience for your guests.

Is a bad online reputation causing you to lose customers?

With HotelHero.ai

  • 4x higher review generation rate compared to email-based requests and 40%+ response rate
  • Automatically engage with customers within 24 hours
  • Control your automatic outreach schedule and frequency
  • Collect feedback and only send review links to satisfied customers
  • Generate work orders from negative feedback
  • Get back more time to attend to other matters

Without HotelHero.ai

  • Emails have less than a 25% open rate and only ~1% review generation rate
  • Manually texting each customer is laborious
  • Having to remind your staff to request reviews
  • Unsure how the customer may respond
  • Too busy to follow up within 24 hours
  • No system to track and act on feedback

FAQ

Frequently Asked Questions

  • We will contact your customers, on your behalf via text, to collect feedback, organize this feedback into an actionable summary, and solicit reviews from the guests who enjoyed their stay with you. Our process has double the response rate of other review collection services.

  • Yes! We record all of our text conversations with your guests so you can view them and provide provide.

  • We provide an interactive admin dashboard that will allow you to view high-level stats on our efforts.

Background

Generate better reviews, improve your reputation, increase your RevPAR!

Don't waste time sending emails or waiting for your guests to respond. Set up an automated outreach via text!